Common Problems
How do I get the tips off the head after stopping the software?
- Create a new method. Run the protocol with only Start and Finish in the protocol box. The tips will be placed back in the tip box.
There is a gripper retracter error, what do I do?
- If the gripper will not retract, the post of the gripper is most likely bent. You can manually try to rebend the post to make it straight again. To do this, first remove the gripper. Simply pull the gripper down vertically to remove it from the head. Try bending it back into place being careful not to bend into further disalignment. Replace the gripper by pushing it back into the head. If there is still a gripper retraction problem, then the post will need to be replaced. Find Katie and have her replace the gripper post with a new one.
Where is the emergency stop?
- The light curtain functions as an emergency stop. Break the curtain and the biomek will immediately stop. Be careful when breaking the light curtain, so that the moving parts don't collide with body parts. There is also a stop button in the software, but it will complete the move before the method stops.
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